Return & Refund Policy

At Shirsobuy, we want you to enjoy a smooth and worry-free shopping experience. If a product does not meet your expectations, we’re here to help.

1. Eligibility for Return

You may request a return if your item meets any of the following conditions:

• Damaged or defective product received

• Wrong product delivered

• Missing parts or accessories

• Product not as described on the website

• Expired product delivered (if applicable)

To be eligible:

• Item must be returned within 7 days of delivery

• Product must be unused, in original packaging, with all tags/labels

• Proof of purchase (order number, invoice, etc.) is required

2. Non-Returnable Items

Some products cannot be returned for hygiene or safety reasons:

• Perishable goods (food, medicine, etc.)

• Personal care items (cosmetics, grooming tools)

• Undergarments and intimate wear

• Digital products and gift cards

• Items marked “Non-returnable” on the product page

3. Return Process

If you need to return a product, please follow the steps below:

Step 1: Contact Us

Reach out to us through email or phone number and provide the following details:

• Your Order ID

• Product name

• The issue you're facing

• Photo/video proof (for damaged or wrong items)

Step 2: Return Approval

Our support team will review your request and confirm whether the item is eligible for return.